Video Conferencing Support Services

Installing the right audio-visual/video conferencing equipment is just the beginning. The ongoing support for protecting and optimising your investment is absolutely crucial.  Internet Videocommunications’ award-winning customer support services are what make the difference.

Unlike most other audio-visual and video conferencing companies, which contract out their support services to a third party and thereby create long delays in escalating and resolving a fault, Internet Videocommunications delivers its customer support services entirely through its in-house technical support team. You will have direct access to the finest trained engineers in the industry, providing you with a rapid response to get you up and running as quickly as possible.

Whether you need coverage on a local, national or global scale, whether you need coverage during standard business hours or 24/7 x 365, Internet Videocommunications ensures high quality of maintenance support, tailored to your needs.   

Audio-visual and Video Conferencing Helpdesk

For all technical matters, we will provide you with a dedicated telephone number to call our service support help desk, 24 hours a day, from anywhere in the world. Our trained technicians are well versed in providing over the phone support to non-technical callers. In the vast majority of cases, a technical issue is not only identified but also resolved in this way.

Remote Diagnostics

Where a problem may not be resolved over the phone, Internet Videocommunications then looks to use state-of-the-art remote diagnostics to connect from our Operations Centre directly into the audio-visual or video conferencing system. This enables our support technician to locate and diagnose the specific fault. Nearly 80% of faults are resolved without the need of the engineer to visit the site and most importantly, minimising the downtime of your equipment.

Engineer On Site

An on-site visit will be required if there is a proven hardware problem. Remote diagnostics can pinpoint a fault so accurately that our field engineer then knows the right components to take to site to ensure that we get you back up and running as quickly as possible. Again, compare this to other companies sending a third-party engineer to site – often with no knowledge of the problem until they get there - only to find that they do not have the right part with them, a second site visit is required and the client is left with a long delay before their equipment is fixed.

Audio-visual and Video Conferencing Maintenance

Internet Videocommunications is happy to take on the maintenance support of audio-visual and video conferencing equipment not supplied by our company. For us to help you in this regard, please send us your details via the form below.

Video Conferencing Maintenance support request

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I require Maintenance Support