Whether national or international, businesses need to be more flexible than ever in terms of where they work and when they work. Boardrooms, meeting rooms, lecture theatres, training centres, conferencing platforms all need to be available for longer periods. And, in many cases, these are multi-purpose facilities used by a wide variety of staff each having different business needs and utilising different business tools. So, if a technical issue should arise, it is necessary to minimise any downtime and get that resource back up and running as soon as possible.
When unexpected down-time occurs it’s not only the missed meetings that have a negative effect, but also the people-hours that can be spent just trying to identify the root cause, let alone attempting to resolve the issue. The diversification of how organisations need to work and communicate today means that employees are often engaged on tasks outside the typical nine-to-five office working hours and, typically, any IT support, if there is in-house knowledge of the on-site audio-visual systems, will be based primarily in one location.