Award-winning maintenance and support services

Internet Videocommunications understands that for most organisations, keeping their conference rooms and presentation facilities up and running is business critical. That is why should you encounter a technical issue, you can be sure that everything possible will be done to minimise downtime and get you back up and running in the shortest possible time-frame.  

It's not just the video conferencing equipment that we've installed that we maintain and service. Whether it's broken, outdated or if you're just not getting the functionality you want from your video conference, we can help; Even better we'll give you a consultation with one of our experts absolutely free of charge.

Our service is to resolve, not just to respond

Our client services division has built its world class reputation over several decades by delivering service excellence and the most comprehensive range of maintenance support offerings in the industry.  Unlike other providers who contract out some, or all, of their maintenance services, Internet Videocommunications’ entire client services team is based in-house to ensure unsurpassed quality control and continuity.

  • Flexible service plans scaling up to 365, 24/7 support, all tailored to maximise, protect, and prolong your investment.
  • Helpdesk staffed by vastly experienced engineers, all fully certified in Audio-Visual, Video conferencing and Network systems. 
  • Dedicated Helpdesk number for your organisation to talk directly to one of the technical team.
  • Each call into the Helpdesk is given a fault reference number which is logged and tracked through to resolution.
  • Remote diagnostics, where available, to troubleshoot and resolve issues in the swiftest and most efficient manner.
Client 2
World-class client services and audio-visual maintenance support
client 3
Direct access to 24/7, 365 audio-visual support

  • A full service suite of test equipment is on hand for engineers to conduct all manner of tests including replicating faults, checking interoperability between manufacturers’ systems and analysing new software.  
  • Spares holding worth in excess of £1.5m optimised to match your organisation’s inventory .
  • All repairs and replacement parts included.
  • All engineer travel and subsistence is included.
  • Supplementary services include: site audits; system consultancy & testing; analysis and reporting on video conferencing networks.

Contact us today for a complimentary consultation

Learn more