Award-winning maintenance and support services

Internet Videocommunications understands that for most organisations, keeping their meeting rooms and conference facilities up and running is mission critical. Our Client Services team has unparalleled experience and expertise in managing all forms of audio-visual and video conferencing maintenance and support requirements.

Our support team is geared to assist you in the most proactive and professional way possible, drawing upon a methodology honed over several decades and complimented with access to the most up to date remote diagnostic tools and resources. Our number one goal is to maintain uptime, quickly resolving any issues arising within the shortest possible time-frames, either remotely or through onsite attendance with the repair or replacement of equipment, as needed.

Internet Videocommunications has invested heavily in both equipment spares holdings and in its engineer training programmes, so that whilst most other AV companies are completely reliant on third party contracts and can only commit only to respond, we take the responsibility for every aspect of service delivery and, as such, are fully positioned to commit to ‘time to fix’ SLAs where and when required.

Our service is to resolve, not just to respond

Our client services division has built its world class reputation over several decades by delivering service excellence and the most comprehensive range of maintenance support offerings in the industry.  Unlike other providers who contract out some, or all, of their maintenance services, Internet Videocommunications’ entire client services team is based in-house to ensure unsurpassed quality control and continuity.

  • Choose from either our standard Next Business Day Onsite or a bespoke and fully customisable, Service Level Agreement, in order to maximise, protect, and prolong your investment, tailored to meet the needs of your business.
  • Access our team via phone, email – or video, receive a dedicated number unique to your organisation if required.
  • Experience direct and immediate access to a Helpdesk staffed by vastly experienced engineers, all fully trained and accredited in Audio-Visual, Videoconferencing and Networking systems.
  • Receive unique call reference numbers, ensuring that every Incident is logged, tracked and monitored through to resolution.
  • Experience Remote diagnostics, diagnosing and resolving issues fast
  • Benefit from our in-house, fully equipped test labs, facilitating the reproduction of client-reported issues, manufacturer interoperability testing, both hardware and software beta testing and pre-deployment testing of new software builds and releases.


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World-class client services and audio-visual maintenance support
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Direct access to 24/7, 365 audio-visual support
  • We’ve got it covered, with equipment spares holding, in excess of £1.5m, optimised to match your organisation’s equipment inventory.
  • No nasty surprises, with all labour and replacement parts included, as standard, with our fully comprehensive service agreements.
  • No hidden costs, with all engineer travel and subsistence included.
  • Access our supplementary services including: Audio Visual Consultancy, Equipment Audits, System Health Checks, Video Conferencing Network Analysis and Live Event Support.
  • Great News! It’s not just the equipment that we have installed that we can maintain and service either, our support team have a proven track record in “onboarding” pre-existing conferencing assets and audio-visual installations, providing support, advice and guidance on how to best manage and maximise your audio-visual and conferencing investments moving forward.

Are you paying too much for poor service? Talk to us today


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Unrivaled experience and expertise

Internet Videocommunications is relentless in their commitment to achieving the highest possible standards of service. All engineers are AVIXA CTS trained and the company holds a plethora of industry accreditations and awards from ISOs to the highest grade manufacturer partnerships. Year upon year Internet Videocommunications is independently audited  and assessed to ensure that the company continues to deliver best of breed solutions through its best-in-class staff.

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Faster, Smarter and Better Prepared

Automated helpdesk numbers making you go round in circles? disparate service teams not communicating properly and providing little consistency? Waiting weeks for resolutions and parts to arrive? Every moment of downtime significantly disrupts the efficiency of your organisation. With support services from Internet Videocommunications these frustrations will be a thing of the past. We make time.