Award-winning maintenance and support services
Internet Videocommunications understands that for most organisations, keeping their meeting rooms and conference facilities up and running is mission critical. Our Client Services team has unparalleled experience and expertise in managing all forms of audio-visual and video conferencing maintenance and support requirements.
Our support team is geared to assist you in the most proactive and professional way possible, drawing upon a methodology honed over several decades and complimented with access to the most up to date remote diagnostic tools and resources. Our number one goal is to maintain uptime, quickly resolving any issues arising within the shortest possible time-frames, either remotely or through onsite attendance with the repair or replacement of equipment, as needed.
Internet Videocommunications has invested heavily in both equipment spares holdings and in its engineer training programmes, so that whilst most other AV companies are completely reliant on third party contracts and can only commit only to respond, we take the responsibility for every aspect of service delivery and, as such, are fully positioned to commit to ‘time to fix’ SLAs where and when required.